Management Prof. Leticia Ponce has been volunteering at a retirement home for the last seven years, helping people who require assistance with washing and dressing. She says it has made her more patient, compassionate and grateful in her day-to-day life, and that she feels she has received much more than she has given.
Moreover, volunteering has changed her approach to management. That’s why she talks about how there is another way of doing things, about compassionate management as opposed to traditional management.
“The more we serve others, the more you forget about yourself, the more compassionate, empathetic and humble you will become, and ultimately, happier,” she concludes. Listening to her makes you think she really could be onto something!!!
P.S. Leticia Ponce is the founder of LyL de Ultramar, the Master Franchise for Mexico of KA International, a leader in interior decoration franchises with over 400 stores on five continents. She has also worked as Quality Director for Ge Capital Largo Pl.